Indian Railways’ ticketing website IRCTC provides the facility of online passenger reservation in the trains being run over Indian Railways and provides access to the the passengers of Indian Railways for their rail travel needs.
Since 2014 a new emphasis is being given on improving the public experience in booking of tickets as well as travelling conveniences
Minister of Railway Piyush Goyal felt that the IRCTC website remains the first point of touch for rail travelers and that the experience must be comfortable and convenient.
Under the modern digital India, more and more individuals are now heading towards online booking of tickets rather than going to the booking counters, so the IRCTC website has to double its efforts to update itself continuously.
The Railway Board, CRIS and IRCTC officials told the Minister that they will make every possible attempt to further boost the functioning of the website.
The official press release said Indian Railways is working to boost customer personalization and facilitation of their e-ticketing website, along with improved functionality and basic interface.